top of page

Privacy Policy

Savour Societies – Privacy Policy

 

Last updated: 20 September 2025

 

Savour Societies (“we”, “our”, “us”) is committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website www.savoursocieties.com (the “Website”), mobile application (the “App”), and related services (together, the “Platform”).

By using our Platform, you agree to this Privacy Policy.

 

1. Who We Are

Savour Societies Ltd is a company registered in England and Wales. We are the data controller for your personal data under the UK General Data Protection Regulation (“UK GDPR”).

You can contact us:

📧 Email: connect@savoursocieties.com

 

If you have concerns about how your data is used, you also have the right to contact the Information Commissioner’s Office (ICO): https://ico.org.uk/make-a-complaint/

 

2. What Data We Collect

Depending on how you interact with Savour Societies, we may collect:

Identification Data

  • Name

  • Email address

  • Phone number

  • Profile photo (if uploaded)

  • Date of birth or age range

  • City/area of residence

  • Dietary preferences, interests, and profile choices

 

Booking & Behaviour Data

  • Reservation history

  • Cancellations and no-shows

  • Event attendance

  • Ratings, feedback, and “vibe match” responses

 

Payment Data

  • Transaction amounts and history

  • Partial payment details (processed securely via third-party providers — we never store full card numbers)

 

Technical & Browsing Data

  • IP address and device type

  • Browser and operating system

  • Session duration, pages visited, and navigation patterns

  • Cookies, pixels, and similar technologies

 

Communications

  • Emails, support messages, and in-app chats

  • Responses to surveys and feedback forms

 

3. How We Collect Your Data

We collect data:

  • Directly from you: when you create an account, book a table, fill in a form, or communicate with us.

  • Automatically: when you browse the Website or use the App (via cookies, logs, and analytics).

  • From partners: e.g., payment providers, restaurant booking integrations, or third-party tools we use to deliver our services.

 

 

4. Why We Use Your Data

We use your data for the following purposes, with legal bases and retention periods explained for each:

  • Account creation & profile management

    • Legal basis: Contract – we need this to provide you with an account and let you use the Platform.

    • Retention: Your data is kept while your account is active and deleted after 2 years of inactivity (unless we must retain it for legal reasons).

  • Table bookings & event management

    • Legal basis: Contract – we use your data to confirm, manage, and follow up on your bookings.

    • Retention: Booking history is kept for 6 years for tax and audit compliance.

  • Payments & refunds

    • Legal basis: Contract / Legal obligation – to process payments and comply with UK financial recordkeeping laws.

    • Retention: Transaction records are stored for 6 years as required by law.

  • Improving our services & analytics

    • Legal basis: Legitimate interest – to monitor usage, improve our matching, and make the Platform better for everyone.

    • Retention: Data is kept for 2 years from collection.

  • Sending service communications (e.g. booking confirmations, important updates)

    • Legal basis: Contract – essential to deliver the services you requested.

    • Retention: Kept only for the duration of your use of the services.

  • Marketing & newsletters (if you opt-in)

    • Legal basis: Consent – you choose whether to receive these communications.

    • Retention: Until you withdraw consent, or for up to 3 years after your last interaction with Savour Societies.

  • Fraud prevention & community safety

    • Legal basis: Legitimate interest – to protect our users and maintain a safe and respectful community.

    • Retention: Kept as long as necessary for investigations or enforcement actions.

 

 

 

5. Cookies & Tracking

Our Platform uses cookies and similar technologies to:

  • Remember your preferences and login status

  • Analyse how the Platform is used and improve performance

  • Measure the success of campaigns and events

You can manage your cookie preferences in your browser settings at any time. A detailed Cookie Policy (including expiry periods) is available here: [Insert Cookie Policy Link].

 

 

6. Sharing Your Data

We only share your data with trusted partners where necessary:

  • Partner Venues – to manage your booking and dietary needs

  • Payment Providers – such as Stripe, Apple Pay, Google Pay (we do not store your full card details)

  • Service Providers – hosting, analytics, email marketing, and technical support providers

  • Legal Authorities – where required by law or to protect safety and rights

If data is transferred outside the UK, we ensure appropriate safeguards (e.g. UK Addendum to EU Standard Contractual Clauses).

 

 

7. Security

We implement appropriate technical and organisational measures to keep your data secure, including:

  • Encrypted connections (HTTPS)

  • Secure servers with restricted access

  • Firewalls and malware protection

  • Limited staff access on a need-to-know basis

However, no system is 100% secure, and you share data at your own risk.

 

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Rectify inaccurate or incomplete data

  • Erase data (“right to be forgotten”)

  • Restrict or object to certain processing

  • Port data to another provider

  • Withdraw consent for marketing at any time

You can exercise these rights by contacting us at connect@savoursocieties.com. We will respond within one month (or up to two months for complex requests).

 

9. Behavioural & Safety Measures

We may track attendance, cancellations, and reports of inappropriate behaviour to:

  • Improve table curation and guest experience

  • Maintain a respectful and safe community

  • Escalate repeated issues from warning → suspension → permanent removal if necessary

 

10. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes to our practices or legal requirements. Material changes will be communicated via email or in-app notification. The “last updated” date will always be shown at the top of this page.

 

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact:

📧 Email: connet@savoursocieties.com

​

bottom of page